Questions about ordering
In what ways can I order from 1880WesternWear.com?
You may order from us from one of the following methods:* Online at www.1880WesternWear.com
* Phone your order in by calling 509-684-9899
* Fax your order to 208-248-4851
What are the payment terms?
* No dollar minimums* Visa, MasterCard, American Express: Your order will ship within 24 to 48 hours upon receipt of order (except Saturday/Sunday)
* Money Orders in US Funds: Your order will ship within 24 to 48 hours (except Saturday/Sunday) upon receipt and we will notify you.
* Personal Checks: Your check will be deposited and we allow 10 to 12 days for bank processing before we ship and we will notify you.
* Canada Customers: We only accept Visa, MasterCard and American Express in US Funds.
* Shipping charges are separate Click Here for the shipping chart.
Ordering by phone.
* Phone orders are taken from 7:30am to 5:00pm Pacific Standard Time, Monday through Friday* Phone orders paid by credit card usually ship within 72 hours, Custom orders or back orders may take longer to ship. Questions regarding availability or custom orders time frame please call 509-684-9899 (except Saturday and Sunday)
* Phone orders to be paid by Money Order or Personal Check will be released upon receipt of payment as noted in "Terms" above.
How long before my order is processed?
Stock items will usually ship within 72 hours after receipt of your order. Custom designed coats, chaps, chinks, and dusters can take 10-12 weeks to complete. Please allow additional time if orders are changed, added to or altered by the customer after cutting of materials. please call 509-684-9899 to inquire at time of order for approximate delivery date, and materials availability. Some custom orders may be completed prior to the 10-12 weeks, please call 509-684-9899 to inquire.Refunds & Returns
There are no refunds after 5 business days... exchange only. All expenses due to alterations made 5 days after the order is made are the responsibility of the customer. Stock (non-custom) items may be exchanged for a different size or option if we receive the request within 15 days of the shipment delivery date. Items returned for exchange must be in "new" condition. Shipping fees for exchanged items are the responsibility of the buyer.If you receive a damaged package, please do not open it and return it to us (exactly as you have received it) and we will credit your account, including the shipping. At the time you receive a damaged box, you "must" ask the driver delivering your package to make note of the damage. We will refund your monies and file a claim. Please send us the name of the driver and date you made this request. If the package was left while you were not there, please notify by telephone. (US Priority Mail packages, contact your local Post Office. Guaranteed air shipments, contact UPS at 1-800-Pickups or 800-742-5877)
Please call us at 509-684-9899 before returning any items so that we may ensure we have all necessary information to credit your account when the merchandise is received.
Cancellations
We must be notified of a cancellation within 5 business days of placing the order. To request a cancellation after placing the order please call Western By Design, LLC at 509-684-9899 to request a refund approval code.Returns Due To Our Error
Of course, we're sorry we didn't get it right. We try very hard to meet your expectations, but if you receive a product from us that you didn't order, we will pay the shipping for the return and escalate a replacement shipment, for the item you actually ordered, upon return of our product. We may be able to ship sooner if you will authorize a new charge and accept a refund to your credit card when we get the item back.
